Technology Built for Local Government

Start with one tool or expand over time. PointLocal works with your existing systems to improve resident service, simplify operations, and free staff time from day one.

LocalAgents

Provide residents with fast, accurate answers 24/7 in over 80 languages, reducing the volume of routine requests your staff handles every day. LocalAgents delivers immediate support, routes requests to the right place, and frees time for your team.

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LocalHub

Run daily government operations from one system designed around how your team already works. Customize workflows and automation to handle repetitive tasks automatically, giving staff more time while keeping your internal operations in sync.

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LocalApp

An easy-to-use application built specifically for your municipality, bringing all your digital tools into one place. LocalApp helps residents find information quickly while giving staff a more organized and modern way to manage interactions

LocalWeb

Improve how residents find information and add modern functionality to your existing website without forcing a rebuild. Embed an AI Assistant, forms, payment acceptance, or transition to a fully optimized site and web portal at your own pace.

Seamless and Secure

Connect your existing tools and systems effortlessly. Our tools integrate with WordPress, Microsoft 365, Google Workspace, and other platforms, so you can automate workflows, sync data, and keep your team productive—without disrupting what you already use.

  • Google Integration logo
  • Microsoft Excel integration logo
  • Google Drive Integration Logo
  • The logo of Microsoft One Drive which can integrate with PointLocal's platform
  • Google Sheets Integration Logo
  • Google Mail Integration Logo
  • Google Calendar integration logo
  • Wordpress integration logo
  • Dropbox integration logo
  • Mailchimp integration logo
  • Slack integration logo
  • SAP integration logo
  • Monday integration logo
  • Built on infrastructure that has undergone independent third‑party audit for controls relevant to security and availability.
  • All form submissions and stored data in our products are encrypted both in transit (HTTPS/TLS) and at rest using industry‑standard encryption.
  • We support strong authentication, including options for single‑sign‑on and multi‑factor authentication.
  • Regular encrypted backups and disaster recovery mechanisms are used to help protect against data loss.
  • Submitted data is hosted in the USA on secure Amazon Web Services (AWS) infrastructure.

Immediate Resident Support, More Time for Your Team

Available 24/7, LocalAgents can handles repetitive requests and delivers instant, accurate responses in over 80 languages; ensuring residents are supported while your team gains hours back.

Hablas español?

LocalAgents can handle requests in over 80 different languages, allowing your team to serve all residents.

How do I apply for a parking permit?

LocalAgents can provide specific directions and links for all types of permits, from parking to home renovation and more.

How do I pay my property taxes?

LocalAgents can provide residents specific instructions for paying property taxes and other municipal payments.

Where can I find emergency alerts?

LocalAgents can share emergency alerts, and PointLocal can automate alert distribution.

How do I get a pet license?

Any process and form can be automated through LocalHub and shared by your LocalAgents.

When is the next council meeting?

LocalAgents can increase engagement, and important local events will automatically populate in the LocalApp

SEE AGENTS in action for your town

Your Team’s Command Center

LocalHub consolidates everything your staff touches into a single interface. It centralizes every inquiry from the front desk, email, phone, and website into one dashboard to organize the busy work so your team can focus on solving problems.

One Interface.
Every Department.
Full Visibility.

try the interactive demo
View Your Town’s APP

One Interface.
Every Department.
Full Visibility.

try the interactive demo

Operational Management

View, sort, and track every resident inquiry. It doesn’t matter if they walked in, called the office, or emailed the general inbox—it all lands in one sortable table.

Break down silos. Inquiries are automatically assigned to specific departments so the right team sees the ticket immediately.

Real-time visibility into your organization’s performance. See pending approvals, sentiment scores, and inquiry volume at a glance.

Every inquiry status change and activity from your team is securely tracked. You can see exactly when a resident was contacted and by whom.

See the big picture. Visualize active and resolved inquiries, permits, and forms on an interactive geographic map. Filter by status, category, or assignee to spot neighborhood trends and deploy resources with precision.

Workflow Efficiency & Staff Tools

Handle internal business without the paper chase. Staff submit PTO requests digitally, and managers approve them with a click after checking the team conflict calendar.

See a resident’s full history of interaction with the town before you even reply. Stop asking them for the same information twice.

Submissions from your website or our Permit Portal flow directly here. Review the data, track the status, and download the records.

A dedicated Staff Hub for internal news, HR policies, and messaging that keeps town business off personal cell phones.

Get instant answers for tech support or internal policies without hunting down specific team members or digging through shared drives.

Let’s Talk About Your Town

Have questions about implementation, features, or anything else? Grab some time on our calendar, or shoot us a message below. You’ll speak directly with the Founders to talk through your town’s specific needs.

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