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0Slide to adjust100k+
Contact us for cities over 100k
Essentials
Professional
Apex
One workspace for staff to track, manage, and respond to everything the town handles.
Central Oversight Dashboard
The operations command center, giving staff and management instant, central oversight of tasks and performance.
Unified Inquiries Hub
A dynamic table that transforms every incoming request into a managed, assigned, and fully tracked staff workflow.
Analytics Reporting
Live data visualization and reporting to track department performance, request volumes, and resolution times.
Staff Directory
A searchable directory of all your team members where you can message, email, or call them with one click.
Internal Messaging
Provide a secure, dedicated channel for chat messaging between team members.
Unlimited Users & Data
We never charge extra for adding staff members. Store unlimited data across your inquiries, portals, and internal documentation without worrying about hidden fees or seat licenses.
Everything in Essentials, plus:
PTO Management
Allows staff to submit, track, and manage all Paid Time Off requests digitally.
Custom Inquiry Routing
Automate request routing with custom rules such as current workload or expertise, ensuring every resident inquiry reaches the right person instantly.
Live Website Console
A convenient dashboard to monitor your public website’s health. Includes uptime tracking, response time metrics, downtime email alerts, and one click access to your backend.
Calendar Hub
Integrates and displays your public, internal, PTO, and individual calendars all synced on one screen.
Internal Announcements
Enables scheduled or immediate publishing of critical updates and news directly to your entire staff.
Internal Policies
Creates a centralized and easily searchable repository for all municipal policies and internal documents.
Internal Portals
Delivers a secure, unified access point for all staff-only tools like Payroll or Health Insurance.
Everything in Professional, plus:
Digital Forms & Permit Portal
Provide residents a secure portal to submit all forms, permits, and associated payments digitally. Submissions are automatically routed and assigned. See a sample portal for your town here.
Interactive GIS Mapping
Visualize both active and resolved inquiries, permits, and forms on a geographic map. Instantly filter by status, category, or assignee to identify historical trends and pinpoint exactly where town resources are needed most.
Municipal News Center
A module that aggregates local news related to your municipality so you are never behind on the latest.
All New Future Features Included
As we continuously build and release new tools for LocalHub, your town will automatically receive unlimited access to all future features and upgrades.
Provide accurate and immediate answers to residents 24/7, and reduce your staff’s workload.
Website Chat AI Assistant
Deliver immediate, accurate answers to residents on your website, 24/7. Provide exceptional, round-the-clock service that typically handles up to 80% of inquiries before they reach your team.
Custom Municipal Knowledge Base
Ensure completely accurate, localized answers with an AI trained strictly on your municipality’s unique data, using an automated setup process that saves your staff time and hassle.
Multilingual Support
Respond to residents no matter what language they speak, with support for 80+ languages.
Everything in Essentials, plus:
Email Support AI Assistant
Provide the same immediate, accurate AI support directly to your shared municipal email inboxes, 24/7.
SMS/Text AI Assistant
Meet residents where they are with immediate, accurate AI support via convenient text messaging, 24/7.
Internal Municipal AI Expert
Equip your staff with a private, always-on AI trained specifically on your town’s HR manuals, zoning codes, and budgets to deliver instant, accurate answers to complex internal questions.
Instant IT Helpdesk
Eliminate IT bottlenecks and downtime. Provide your entire team with an always-on AI assistant that instantly troubleshoots and resolves everyday tech issues without waiting for a technician.
Everything in Professional, plus:
Voice AI Receptionist
Ensure no call goes unanswered. Provide conversational, around-the-clock phone support that answers routine questions naturally. Try calling our 24/7 Receptionist at 315-658-3771
Intelligent Call Routing
Eliminate the burden of playing operator. Automatically understand a caller’s need and seamlessly connect complex inquiries directly to the correct department or staff member.
Continuous AI Upgrades
As AI quickly advances, your municipality automatically gets the latest and greatest agent capabilities, running on our fastest, lowest-latency systems for an unmatched resident experience.
Voice AI:
Complete the Resident Experience Platform Expansions
Turnkey Mobile App for Your Town.
Unifies information, services, and communication into a single application made for your municipality.
+ Central Hub: News, updates, and announcements in one place.
+ Petitions & Action: Create, sign, and track community petitions.
+ Direct Access: Easy paths to officials and departments.
+ Unified Accounts: One login for forms, payments, and alerts.
Custom Modern Website
Transition seamlessly to a modern, resident-first website designed for ultimate ease of use and native workflow integration.
+ Fully Integrated: Native connections to all PointLocal products.
+ Mobile First: Optimized for every device, desktop to phone.
+ Effortless: We handle the migration and setup.
+ Premium Visual Builder: Easily make updates yourself using an intuitive drag-and-drop editor equipped with dynamic content, and a massive library of templates.
Prefer to meet first?
Book a quick call to review your customized package, discuss pricing, and get answers to any final questions.
Ready to start?
Skip the meeting and get your workspace set up immediately.
